Terms & Conditions - Softhands Solutions Ltd
We offer 14 days peace of mind guarantee (refund or exchange), if you have any concern.
How to process returns?
Simply return the purchased item(s) within 14 days of receipt in its original (re-sellable) condition and packaging for a refund (minus Postage & Packaging) or exchange. Please note UK free shipping only apply as long you are keeping the item. Shipping cost will be charged if you return the item.
If you have purchased a wrong item and like to return, you will be responsible for safe return, return postage cost and our postage & packaging cost of the item. You should use strong and safe packaging [Please put it nicely in the same box you have received if it is not damaged or use new box with tape on sides as we have sent it, so it doesn’t get damage in transit].
Any faulty item(s) or wrong item(s) must be returned within 14 days from receipt. It is customer’s responsibility to pay for return postage in any instance. It is advisable that customer should obtain proof of postage in case of rare event of the item not being received.
We offer 1 Year warranty on most of our items covering manufacturing defects only. This warranty excludes any damage/mishandling caused by the user.
If our supplied item develops a fault due to a manufacturing defect please contact us for RMA (return merchandise authorization) and return instructions. If you return the item, you must return it with RMA number and copy of invoice, and must state reason for return.
VAT invoice will be sent with your item.
We can only refund or replace the item when we actually receive it back. All Returns are processed within 5 working days of receipt at our office.
Buying an item all customers agree with our terms and conditions. If you are not up to the legal age of entering into an agreement, then you must not use this service.
If you wish to get in touch with us, quickest way is to call us on 01922 610610 or 01922 725725
You can also send us an email from contact us page